Returns and Refunds
We accept changes and returns in the following cases:
A change in size
It happens that you make a mistake. We are all human, right? Please insert a note that states which size you would like, and we will send you the correct size.
You received the wrong item
Although we double-check everything, it can happen that we send you the wrong item. No problem, please send a photo of the incorrect item you received to firstname.lastname@example.org and one of the team will follow it up for you.
You received a damaged/faulty item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case, you do not need to return the item. All you have to do is send us a support email (email Kocool) stating your order number, and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP
- If you meet the above criteria, please email us from this page, placing the details of the order.
Also, we would love it if you could tell us the reason why you are returning your item. We strive to provide you the best quality possible, so we'd love to learn from your experience to even up our quality some more.
All returns should be sent back with a trackable courier service or Post office.
Please do NOT send back without tracking details
NOTE: KOCOOL DOES NOT PROVIDE PREPAID RETURN SHIPPING LABELS. RETURN SHIPPING FOR EXCHANGES IS AT THE CUSTOMERS EXPENSE.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF
- You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
Any further questions about our return policy?
Please email us at email@example.com, and we will help you out to the best of our abilities!